Let’s start with the technology…
Since enterprise technology became an accepted part of business infrastructure there has been a language barrier between those that use the technology and those that create and install it. So significant has been the divide that it spawned a whole new industry – IT consultancy – effectively a middleman between business and technology.
This divide is set to become even more of an issue now that Cloud has become part of the conversation. In many larger organisations there is a place for the CIO at board level, which meant the responsibility for understanding the business need and translating that into a technical requirement sat mainly with one person. Cloud however has brought a whole new set of decision-makers into the mix.
Some software providers are better placed to take advantage of these changes than others. For companies like SAP, Oracle and Microsoft there has always been a focus on lines of business because of the nature of what it sells. HR, finance, procurement and customer service systems exist to support particular lines of business so the heads of these divisions have always had a say in what is delivered. Translating technology into business benefits has therefore had to be at the heart of the message that SAP delivers.
Up until now the onus has always been on the IT people to understand better what the business needs. Now however the businesses are trying to understand better what technology can do for them. Cloud is seen as something that can not only save money but can also make the business more agile, more flexible and more dynamic. From a PR perspective this means that the approach is sometimes the reverse of what we have traditionally seen. It’s about showing real understanding of the technology and showing what it can deliver.
This change in the way technology is viewed is a huge opportunity for the company that understands it. The impact of consumerisation, Cloud and the way social media has changed the media environment so radically over the last 12 months demands a fresh approach not only to the way IT companies speak to their customers but to the influencers on those customers too – be it traditional media, bloggers, analysts or industry influencers. Businesses now actively want to know how technology can benefit them and its time for the geeks to step into the limelight and take centre stage.
Tags: Cloud, IT, language, technology, translation
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