Although this piece covers POM-to-P drug switches (taking a prescription only medicine, POM, and making it available through Pharmacy, P) the principles discussed apply to any form of product launch, so please read on even if you’re not involved in a POM-to-P switch.
You may have read in the media about the launch of an over-the-counter (OTC) weight loss pill called Alli. Previously only available on prescription the European Commission announced at the start of the year that it could be made available through pharmacy. I have a lot of experience in POM-to-P switches and have followed Alli‘s progress with great interest. Alli will soon be available from a pharmacy near you so I thought I’d take this chance to review the coverage it has received to date.
What has been fascinating, and ultimately what prompted me to write this blog, is how the media, and then the public, have reacted to this announcement. This is a classic demonstration of no matter how hard you work to get a responsible, non-sensationalist message out to the public about a product, when you finally make an announcement what actually gets printed can be very different.
Exhibit A – The Daily Mail, 6th Jan, runs the following headline “Diet pill helps woman drop a dress size”. ‘Drop a dress size’, could this be any further from what a diet pill for the clinically obese is designed for? It makes it sound like it’s a quick fix to get you from a size 12 to a 10 for your holidays. I’ve checked the GSK release about this announcement and it largely contains responsible messages like “lose weight gradually and steadily” and “in conjunction with a reduced calorie, lower-fat diet”. It never mentions or even alludes to the ‘drop a dress size’ opportunity at any point. When the story eventually appeared online 2 weeks later the headline was thankfully changed to a more appropriate “£1-a-day anti-obesity pill is going on sale without prescription”.
Exhibit B – That week a colleague of a friend of mine sprints into her office and proclaims, with some excitement, that there is a new pill that is going to help her lose weight. To provide you with some background my friend works in a highly respected profession and her colleague is someone I would put in the “successful, intelligent, rational human being” category. Furthermore, despite having two children she is at most a size 10 and if she wanted to lose weight it would be for purely personal rather than medical reasons. Now if someone like this can reach such a conclusion then where is the hope for others? Now I’m not saying it was the Daily Mail’s fault but coverage like theirs surely contributed to such a conclusion being drawn.
Exhibit C – The Daily Mail (yes again), 26th Jan, runs the following headline “Revealed: The true cost of the £1 diet pill hailed as a weight-loss wonder drug”. Hang on, 2 weeks ago you were the ones “hailing” it as such. This article was about the ‘terrible side effects’ this treatment has. Well, it is true it does have nasty side effects but these are well publicised, so why didn’t they mention them 2 weeks ago when they were ‘dropping a dress size’. Whereas the first article focused very heavily on the positives, this article solely covered the negatives, again not what you’d describe as balanced coverage.
The worst part of this is that it is the media that are always quick to criticise Pharma for inappropriately marketing its products but it should really take a long hard look at itself before it starts wagging its finger.
So what’s the answer? How can we navigate our way through this minefield and gain balanced coverage for POM-to-P drug launches (or any product launch for that matter).
Well the truth is there is no simple answer. It’s always going to be hard to gain balanced coverage, especially in areas such as weight-lose where people are desperate to believe that there are quick fixes.
What you can do though is stick to the following:
- Plan for milestones – Understand when the media touch points are (in the case of POM-to-P switches it is during consultation, when the licence is agreed and when the product is launched) and prepare for them.
- Stakeholder management – Ensure you have undertaken a wide ranging, solid stakeholder management campaign. Knowing who will say what and when is half the battle to predicting media coverage.
- Due-diligence – Anticipate the sensationalist angles the media can take and pre-empt them i.e. this pill is not about dropping a dress size it is aimed at…
- Stay close to the media – Know what they are writing / broadcasting and when. If you don’t feel it accurately reflects your story, react quickly.