Posts Tagged ‘corporate reputation’

When I hear the words ‘protest song’ I immediately think of some gnarly old hippy wheezing into a harmonica spouting wordy and ideological rubbish. And musically at least, this song is not much better, but perhaps it will mark the day social media gets taken seriously.

For anyone unfamiliar with United Breaks Guitars, its the work of a musician namd Dave Carroll who was moved to record it after United Airlines, er broke his guitar and were unsympathetic after doing so. Essentially a letter of complaint set to music, he posted it on YouTube and it got a lot of hits a week or two ago.

Since then, United’s share price has fallen by 10 per cent and mainstream media has suddenly shown an interest, with even BBC Breakfast running a story on it today. Is the fall in share price just down to the song? Of course not, although the publicity generated has not done United any favours in what is a difficult time for the business.

But it does bring social media and how companies manage their online brand and corporate reputation much more under the spotlight. When people start connecting YouTube videos to falling share prices (accurately or not) then business leaders will turn their attention pretty sharply to addresing this.

A few months ago Ruder Finn surveyed inhouse PROs about digital communications and a majority were still struggling to see ROI. Perhaps looking at it from this different persepctive - what happens if you don’t pay close attention to your brand online - will scare people into seeing its value?