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The mother of digital parliaments

November 5, 2009 | Written by admin

The Internet has been changing every facet of modern life, even the mother of parliaments (at least to a certain extent anyway). An exact state of affairs at parliament would be tricky to gauge, as innovation seems to be happening in different places.

Examples include the recent guide to Twitter, published by Neil Williams, head of corporate digital channels at the Department for Business, Innovation and Skills (BIS), which outlined how the micro-blogging service could be used to share policy information and engage the general public around issues of interest.

The main political parties have shown enthusiasm in adopting social media as well, although this hasn’t necessarily translated across to their respective Parliamentary Members where there is the more familiar range of adoption patterns from early adopters to laggards to complete technophobes. Pretty much every Member of Parliament and election candidate not contesting a safe seat has a web presence of some sort, whether that is through a party backed website, or through extensive social media branding. Most of these are run through constituency or Westminster offices however, there are few MPs who are leading the way in the digital space.

Amongst the social media front-runners are:

Apart from the lack of uptake of social media tools across the Parliament as a whole, the biggest area where there seems to be a lack of understanding about social media is that it is a conversation. Although Twitter lends itself nicely to sound bites there doesn’t seem to be that much political engagement going on. There also doesn’t seem to be that much awareness about the impact of what they can be talking about. For instance, one MP recently complained about the workload required to deal with constituents. In another case, an automatic news feed on Peter Hain’s Facebook page prominently displayed an embarrassing piece of coverage.

Peter Hain's Facebook Feed

Peter Hain's Facebook Feed

Despite the high profile digital campaign of Barack Obama, the US generally isn’t anywhere near the level of near universal digital and social media adoption that one would expect. For example only 29.5 per cent of US Congress members and Senators are on Twitter – 123 House members and 35 Senators out of a possible total of 535. .

But the fact is, the next election is going to be a hard fought campaign and this is likely to have a transformative effect on digital politics as a new generation of politicians come through.

So where is the opportunity in digital for parliamentary and public affairs campaigns?

The most obvious use of social media is for campaigning as it is easy to demonstrate support for a cause, through re-tweets or number of members in a Facebook group. Social media both facilitates and reveals groundswells of popular support. Nixon’s famous silent majority, are no longer silent or invisible to politicians.

For electoral candidates, Obama’s secret was always to tweet asks and Calls-to-Action and this should be harnessed by MPs or PPCs. There is no particular need for an MP to tweet about what they are having for breakfast, although the ‘inane’ tweets do personalise the tweeter so they can be beneficial.

But the key is, actively engage and converse with users online by asking supporters, party members and voters to do something. Come to my rally, get one friend to help deliver leaflets, donate £5 to the party, come knock on doors with me. Tweets like these that actively call for support and include the public are far more likely to help the candidate get elected.

This method of personalised engagement and Calls-to-Action can also be harnessed for out and out public affairs campaigns. It isn’t something that will transfer well to asking for support for a bank’s or defence company’s campaign, because the public will always be wary of sinister motives. But it will transfer brilliantly to campaigns surrounding NGOs, charities, patient groups, green and sustainability projects, local engagement and welfare organisations due to the need to rally support through calls-to-action.

A second and underrated factor is providing content for researchers. Like the rest of the UK, parliamentary researchers will often hit Google as their first point of call when finding out about a new subject and developing a point-of-view for their MP. Providing the freshest, most relevant content around a particular area, particularly if it has an industry rather than a specific corporate slant is one of the best ways to influence from a digital point-of-view.

There has been an increasing level of political social media analysis in the recent months. Tweetminister essentially aggregates tweets by Members of Parliament, as well as blogs on interesting issues surrounding communication and an open Parliament while the Hansard Society has recently published a report into the use of Facebook by MPs.

We would love to hear your views on the matter, so please feel free to leave comments.

Cross posted with my personal blog

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This example of advertising through shock tactics I like

October 9, 2009 | Written by admin

A couple of weeks ago, I questioned the wisdom behind a series of ads comparing HIV/AIDS to mass murderers such as Hitler, Stalin and Saddam and whether campaigns using shock tactics like this work.

nyc20ad

Well this week, the New York City Department of Health and Mental Hygiene (what exactly is mental hygiene by the way) has released this poster which has apparently come under some fire.

As you can see, it is an ad highlighting the danger of sugary drinks which are a significant contributor to obesity and other disease such as diabetes.

The fact is this ad is shocking, the marbled, blood vessel laden fat isn’t a particularly nice image, but unlike the HIV campaign, it doesn’t potentially vilify anyone and it could very well raise awareness of the issue. Maybe, this ad could work.

I would love to know your thoughts.

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Lib Dem Conference Analysis – Making big noises with bad messages…

September 25, 2009 | Written by William Heald

Brighton Beachfront

The Lib Dem’s seaside conference

The Lib Dem Conference this year seems to have been more exciting than usual. I am afraid to say that too often I have dismissed it as a warm up for the main two conferences. But this year it has delivered a punch.

Whether you love Nick Clegg or you see him as a David Cameron downgrade, this year he has brought greater presence and press coverage to the conference than before. The newspapers have followed what, in particular, Clegg and Cable have had to say.

The two dominating policy announcements for me have been the Mansion Tax’ - Vince Cable’s announcement that people with houses over £1 million would be charged a tax at 0.5% on the value of a house above this amount and Nick Clegg’s announcement of ’savage’ cuts.

These two issues gained great coverage. Cable’s was seen as wooing the left whilst Clegg’s was an admission that the Recession would lead to inevitable funding squeezes and the Lib Dems admitting that the way ahead would be difficult. With both of these two policy announcements the Lib Dems got the communications right, but the process and messaging wrong.

With the ‘Mansion Tax’ Vince Cable received great coverage and it has been debated widely in the press and on news channels. In fact people have been scrutinising it as if it could be introduced by a Government. This shows that the Lib Dems have been taken more seriously at this conference.

But equally that is why it has received so much criticism. Vince Cable was opposed by many colleagues on the issue, consulted thinly with MPs and has now admitted that he may need to consult more on the idea before updating the terms of it. In fact the initial big splash it gained has now been tarnished by the in-fighting that has followed. It has been a case of big splash with poor messaging.

Similarly Nick Clegg’s announcement of ’savage’ cuts was a strong call that gained a great deal of coverage, but again the messaging and PR behind the announcement was extremely poor. Nick Clegg has not thought through the messaging because ’savage’ cuts, as opposed to just ‘cuts’, suggests that frontline services will suffer. Again it is a case of Lib Dems making a great deal of noise and being scrutinised seriously and being found wanting on their messaging.

Overall the Lib Dems seemed to make progress this conference, being taken seriously. But their messaging has been found wanting. They need to now work out their proposals tightly and sell them with the right language that says they are a party that can govern not just a third option.

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When do shock campaigns go too far?

September 7, 2009 | Written by admin

A series of fairly hard hitting ads with the tagline AIDS is a Mass Murderer, will be played on Germany TV and cinema screens in the lead up to World AIDS Day.  The video features a couple having sex, however, at the end of ad, the male raises his head and is clearly supposed to be Hitler. A number of posters are also being produced and the imagery is again of a couple however, the male character is either Hitler, Stalin or Saddam Hussein.

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en-a6-stalin

AIDS has always been a focus of hard hitting ads. I don’t remember many ads from my childhood, but one that has always stuck with me is from 1987 from back home in Australia. I’ve embedded it below. It is one of the most frightening ads I’ve seen, but the message is essentially that AIDS doesn’t discriminate and it is a devastating disease that could affect anyone, so take proper precautions and don’t be naive.

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That, personally, was a pretty effective ad. The Hitler one I think goes a tad too far.

I realise that AIDS doesn’t receive the same headlines as it did in the 80s and 90s and AIDS groups and advertisers have to rely on shock value to get the message across these days because unfortunately there simply isn’t enough media or public interest. This is what the campaign is clearly trying to address as the first line of the website’s homepage states “Over the past number of years, public interest in AIDS has massively declined. The number of victims, however, has not. As of now, over 28 million people worldwide have died. And every day another 5,000 fatalities are added to that number. This makes AIDS one of the largest mass murderers of all time.”

But, the problem with this ad is that the message could be read by some people as - if you have AIDS, you are as bad as Hitler/Stalin/Hussein.  By personifying an individual with AIDS as a mass murderer, you could be running into trouble and you enter the territory of vilifying AIDS sufferers.

I know that there are few internationally recognisable female mass murderers, but I think it is also questionable that the person transmitting AIDS in these posters are only men. I know it sounds silly, but with people thinking chicken skin, kebabs and coke can act as contraception (I know, I was stunned too), it isn’t outside of the realms of possibility that young men would think you can only catch AIDS through sex with men and you can’t catch it from a unprotected sex with a woman.

I believe the most effective campaigns are a combination of shock and education. These ads only state protect yourself. From what? Where is the advice around condoms, clean needles etc.?

To me, this ad is only about raising the issue of AIDS as a media priority and is based purely on shock value. It will, as it already has sparked debate and gained publicity, but do we need more than that? Like other shock campaigns, people will also become desensitised, then the media will move to the next story, so what is the next step for media campaigns? I would love to hear your thoughts.

Cross posted with my personal blog.

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Is Brown dithering, or is he getting bad advice?

September 2, 2009 | Written by admin

Throughout his Premiership, Gordon Brown has been accused of dithering.

First it was the will he, won’t he non-election decision way back in 2007. Since then he has been accused of taking far too long over decisions of national importance on numerous occasions including Heathrow, the banking crisis and most recently, the long absence of a UK Government statement surrounding the decision to free Lockerbie bomber Abdelbaset Ali Mohmed al-Megrahi . If he’d made a statement earlier, I’m sure he and his Cabinet wouldn’t have been drawn into this mess about Libya quite so deeply.

Even his “cautiously optimistic” interview with the FT regarding the recovery from the economic crisis sounds like he is hedging his bets.

But the silence coming from Number 10 in regards to a Leader’s Debate during the upcoming election campaign is personally dumfounding and not a little bit frustrating. David Cameron has accepted the invitation, as has Nick Clegg, but there is nothing from the Prime Minister. Sky News has said that if Brown doesn’t turn up, there will be an empty seat on the podium if he fails to attend and debate.

Granted, a debate could be dangerous for Brown as it could potentially highlight his weaknesses or make David Cameron and Nick Clegg look Prime Ministerial, but surely that is better than not-showing up and there stands an empty chair. With Brown’s and Labour’s poll numbers through the floor, surely it is imperative that Brown shows up and tries to engage with the public. Brown clearly needs to be more decisive and more approachable to win the next election and a good showing in a national debate may not be the answer, but it would certainly help.

In modern times, there has never been such a disconnection between the public and Westminster. To simply get people to the polls and to keep out the BNP, the main party leaders need to show what they stand for and why people should care. Not showing up would be devastating and Brown’s silence on the issue is definitely hurting him even further.

As I write this, 2029 people have signed a petition from Sky News calling for a Leader’s debate since September 1st and that number is rapidly climbing, at least 900 in the past few hours.

But, this dithering raises an even larger question. As Philip Johnston of the Telegraph stated in his blog on a similar subject almost a year ago, Brown certainly doesn’t inspire confidence with his decision making. So what is the reason behind it?

Is Brown unable to make immediate decisions without consulting every man and his dog? Is he getting bad advice? Is he terrified of the repercussions of a bad decision? Is it a mixture of everything?

For Labour to claw back in the polls, Brown needs to be stronger and less hesitant than he currently is and someone in his team needs to take matters in hand. Labour needs a strong Brown and they need him now.

Cross-posted with Nick O’s Diary.

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The rise of technology has created ‘the political gaffe’ – just ask Alan Duncan

August 13, 2009 | Written by William Heald

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Winston Churchill, Benjamin Disraeli, the 14th Earl of Derby, Calvin Coolidge and Mahatma Gandhi have something in common.

They all came from an era when their mistakes, blunders, gaffes were less highlighted. There are no videos surviving of the time when Winston Churchill mixed up his words or when Mahatma Gandhi forgot someone’s name or when Calvin Coolidge accidentally said something inappropriate - but I am certain it must have happened.

Their careers, whether good or bad, are largely remembered by their witty remarks, political judgement or important policy actions. Their careers are not defined by gaffes, because a gaffe is much funnier when seen on television than when reported in the news. If you read about Dan Quayle (see above) misspelling potato, whilst visiting a school, it is funny, but it does not encapsulate the gut-wrenching horror or cringeworthiness that the video brings.

What has spurred me to write this is the fate of Alan Duncan. He is Shadow Leader of the House of Commons and what he does day to day is largely unknown to the general public. His good decisions and policy initiatives are not discussed or made public. What is known about him is that he made an off the cuff remark about MPs expenses that is becoming an internet video sensation. Poor old Alan.

I do not have sympathy for him personally, but I feel that Alan Duncan is not a new breed of blunderer. I’m sure there were many serial blunderers in the 18th, 19th and early 20th century. But, sadly the rise of video combined with the internet has meant that political gaffes now travel the world phenomenally quickly and will last for years. I’m afraid that Dan Quayle will forever be known as Mr ‘Potatoe’. For this reason politics has changed. There is such a thing as a career ending ‘political gaffe’, which may be caused by little more than being filmed at your most tired, most forgetful or when you just seize up in front of the cameras.

At least in yesteryear politicians knew roughly which decisions would land them in trouble with the press. In the modern age of all-pervasive media and rapid distribution of material globally you can go from great television performer (as I have heard Alan Duncan described) to  loose cannon in an instant.

Or in 5 seconds in Alan Duncan’s case

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Civil unrest, death panels and accusations of evil – what is it? Obama’s Health Bill

August 12, 2009 | Written by William Heald

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Barack Obama’s health reforms have caused a royal scrap in the US and they are now threatening to cause a diplomatic incident.

Sarah Palin has called the reforms evil and said that they would usher in death panels that could determine whether people live or die.

Chants of ‘Just say no’ have echoed around town hall meetings as Congressmen, in favour of the proposals, have faced angry crowds.

And now Republican senators have come out and said that if Ted Kennedy were in the UK, with a free for all Health system, he would be left to die because he is too old to be saved.

For a UK citizen it is hard to see how an issue like this could have exploded in the manner it has. The biggest public campaign in the UK recently was about allowing Gurkha soldiers to reside in the UK, but even that pales in comparison to the furore engulfing the US.

One of the key questions I think is: who is driving this issue - concerned public or wily politicians?

I would say concerned public driven by wily politicians.

For the overwhelming majority of Americans, who have access to healthcare at the moment, the health reforms seem like they would make no practical difference. There would be a shift towards the system that we have in the UK and there would be more health coverage to those who cannot afford health insurance. But it does not seem like quality of service would be affected or tax rises would be very great.

Yet, the public are being fed half-truths and catch phrases that have understandably got them scared. Death panels - obviously would not be introduced; leaving old people to die - obviously would not happen and an EVIL system, WHAT DOES SARAH PALIN EVEN MEAN BY THIS STATEMENT?

Well, like the other Republicans whipping up this saga, she is thinking that finally the messianic image of Barack Obama can be tarnished. The Republicans are blatantly getting their own back for Obama’s success over the last year, which has seen him become the first Black President and enthuse the US with optimism. This is an issue of politics. The Republicans, supported and encouraged by lobbyists from the health industry, are desperately hanging on to the system they know and benefit from and tearing down Obama’s polls in the process. A win, win situation.

More importantly for Republicans grandees like Sen. Mitch Mconnell - Obama has been too much to swallow. He has strolled into the White House with little Capitol Hill experience and announced a flurry of reforms, carried by a troupe of supporters shouting “YES WE CAN”. Well now the old guard are showing him he truth about Washington politics - “NO YOU CAN’T”. Or certainly not easily.

Republicans, angered at his free thinking and public mandate, are showing Obama that US politics does not run as smoothly as he thinks. Great Washington negotiators like Lydon B Johnson were respected on Capitol Hll because their years of experience taught them that in order to change things it takes months of negotiation with colleagues, lobbyists and interested parties.

Obama has attempted to bypass this system by using the public mandate to popularise his proposals. But sadly the Republicans are on to him and fuelled by lobbyists and anti-reformers have whipped up the public into a frenzy. He has learnt a valuable lesson, which sadly may have come at the price of his health reforms: if he wants to be successful a public mandate is not enough, he needs Washington insiders to guide him through and turn his rhetoric into action.

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Is The Observer on the way out?

August 3, 2009 | Written by admin

At 218 years old, The Observer is the world’s longest-running Sunday newspaper. But if reports are to be believed it might not make it to 219, as Guardian Media Group (GMG) looks at ways to cut costs after losing nearly £90 million in the year to March 29.

From a personal and professional perspective this would be terrible news. Personally I think the music, sport and food monthlies are among the best magazines in the UK and with my PR hat on, The Observer has led the way when it comes to looking at the environment and green technology, areas where tech and corporate PR has been very focused of late.

The end of print media has long been discussed for years but this would surely be a landmark day for those that predict it’s demise? Is there any long-term hope for newspapers? I’ve always believed print would pull through but I am getting less certain by the day…

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Oh no he didn’t - David Cameron’s thoughts on twitter

July 29, 2009 | Written by admin

As you all know, we are running a survey into MPs’ and politicos’ use of twitter. Part of the survey asks why are there so few Tory MPs tweeting in comparison to Labour and Lib-Dem MPs. We also ask which party gets social media.

I’m sure anyone who follows politics through social media may have seen or heard about the interview with David Cameron on Absolute Radio this morning, essentially making a jibe at twitter and having a good joke with Chris O’Connell on the breakfast show.

Essentially Mr Cameron was asked if he used twitter and his reply was “politicians have to think about what we say” and the instantaneous nature of twitter can lead to a problem of keeping on message and not being able to get a message across in 140 characters. This is a reasonable and legitimate argument against the use of twitter as a political engagement tool, albeit one I disagree with.

But these perfectly reasonable points led to a bit of a gaffe when Mr Cameron said “too many twits might make a twat.” Oh dear.

Funny at the time maybe and I’m sure absolutely no offence intended -he clearly didn’t call people who use twitter twats, but in the blogosphere and twitterverse, eyebrows have been raised. If you search for Cameron on the Twitter search engine today, most of the tweets are focusing on this. I personally feel it shows a lack of awarness of the medium by the Tory Leader. The fact that this message has spread well-past normal Absolute FM listeners shows the power of social media. Even if you aren’t on twitter yourself, the message is still instantaneously released as Mr Cameron found out. He has since apologised for his slip up.

It also shows an inherent lack of understanding of the medium by UK politicians generally. Tools like twitter should be used to create calls-to-action for public engagement. Examples include asking followers to come to rallies or events, calling for support on specific issues, making people aware of campaigns.

Twitter, politically speaking, isn’t just for stating what you are having for breakfast or with marked frustration, tweeting how many letters you have opened today, as one MP did I noticed, although tweets like these do personalise the user, so they should be interspersed with the calls to action.

News outlets have jumped on the Cameron interview. The Guardian, the Telegraph, the Times, Sky, Reuters, the Press Association to name but a few, have all made comment on Mr Cameron’s choice of words and Labour List are currently having a field day.

The slip up won’t lose Cameron too many votes, but the question remains, does Mr Cameron and the team not get social media, or do they just not get breakfast radio?

Below is the video of the interview embedded from the Absolute Radio YouTube site - let me know your thoughts

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Where are all the Conservative Tweeters? Survey Update

July 23, 2009 | Written by William Heald

There has been a fantastic response to our survey  Why there are less Conservative tweeters than Labour and Lib Dems? With MPs, Prospective Parliamentary Candidates, political activists, PR professionals and many more telling us they have filled in the survey, we are building up a great bank of responses to answer this conundrum. The party political range has also been fantastic with Conservative, Labour, Lib Dems, Greens and UKIP supporters tweeting the survey and passing it on to their colleagues.

BUT, we would love even more responses.

We are going to keep the survey up for a little longer and keep pushing it on Twitter, so please join in and help us get the broadest possible snapshot of how people view MPs’ contribution to Twitter.

Please forward it on to friends, family and colleagues and even your local MP so that we can have truly representative results and get the fullest answer to the question: Why are there less Conservative tweeters than Labour and Lib Dems?

Survey: http://www.surveymonkey.com/s.aspx?sm=Jag7hJARKIXxAZB5bkTmSw_3d_3d

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